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What Is Managed IT Services?

Managed IT Services by Custom Runs is the best way for your business to offload IT operations. Rather then a variable hourly bill, our all-inclusive Managed Services is a fixed rate IT Support program, which includes around-the-clock monitoring, preventative maintenance, and proactive IT Support to ensure consistent up-time for your business. Our team of certified technicians will actively resolve problems before they happen, both remotely and after-hours, so there’s minimal interruptions in your day-to-day operations.

How Does It Work?

It starts with a complimentary IT Assessment at your offices, allowing us to evaluate your current technology needs, and provide you with a detailed proposal defining our scope of work. Once we engage, our team will deploy monitoring software on all your network, and on all workstations, servers, and backup equipment, allowing us to verify the health of your IT in real time. As notifications or support requests from your staff arise, our team will resolve them quickly and without disturbance.

What Can You Expect?

  • Peace Of Mind – Around-the-clock monitoring to ensure consistent uptime.
  • Less Downtime – We’ll anticipate failures before they happen, and proactively resolve them so they don’t affect your business.
  • Fewer Disruptions – Maintenance services can be performed remotely, and overnight, so you can focus on your business, not on IT.
  • Predictable Budgeting – Our all-inclusive unlimited IT Services are fixed price – so you’ll pay the same amount each month.
  • Leverage Technology Better – We’ll provide insight as to how to improve your systems, so you’re business is always on top.
We chose Custom Runs to install our telephone system and wire our computer network. Our project was handled flawlessly and everything was running smoothly the day we moved in the new office. All of our questions and concerns are addressed immediately.
F. Preissler, Accountant, Preissler & Associates, Inc
For the last five years, Custom Runs has transformed our security systems, audio/video, IT and computer work at our apartment buildings throughout Baltimore County and Baltimore City.

Since our first involvement with them they have been top notch with customer service, product knowledge, loyalty and fair pricing in all respects of professionalism.

Our company’s partnership with Customs Runs is exemplary of the model to which we would like all of our vendors to aspire.

N. Sumner, CFO, Sumner Companies
I have worked closely with Custom Runs for the past 2 years.

They have supplied our shop with over 40 Windows replacement computers, telecom/energy savings and has also offered onsite repair assistant to several of our small business clients.

Jason Revit, Manager, Balt PC Repair
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